Terms of service

Welcome to Jugnu Store. These Terms of Service govern your use of the Jugnu Store website and your purchase of products from our online store.

By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Jugnu Store

Jugnu Store is an online store offering fashion jewellery, bags and wallets, gift hampers, hair accessories, lifestyle products, stationery and other selected accessories.

We aim to provide accurate product information, clear pricing and a convenient shopping experience for our customers.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, dimensions, prices and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your device or screen settings.
  • Product designs, colours or accessories may vary slightly where mentioned in the product description.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors, inaccuracies or omissions in product information.

Customers are encouraged to review the product description, images, specifications and other available information before placing an order.

3. Prices

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Prices, discounts and promotional offers may change at any time without prior notice.

We reserve the right to correct pricing errors or cancel an order where a product has been listed at an incorrect price.

4. Orders

When you place an order on our website, you are making a request to purchase the selected products.

An order is considered accepted only after Jugnu Store successfully processes and confirms the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent or unauthorised transactions
  • Incorrect or incomplete customer information
  • Technical errors
  • Other circumstances that may prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund Policy and the applicable payment process.

5. Payment

Jugnu Store currently accepts UPI payments, including payments through supported UPI applications.

Customers are responsible for providing accurate payment and order information.

An order will be processed only after the payment has been successfully received and verified.

Jugnu Store does not store customers' complete UPI credentials or payment authentication information.

6. Shipping and Delivery

We currently offer shipping across India.

The standard estimated delivery period is 5–7 business days, depending on the product and delivery location.

Delivery timelines are estimates and may vary because of:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Events outside our reasonable control

Once an order is shipped, tracking information may be provided to the customer.

Customers are responsible for providing a correct and complete shipping address and contact details.

Jugnu Store cannot be held responsible for delivery problems caused by incorrect information provided by the customer.

7. Returns, Exchanges and Damaged Products

Jugnu Store currently does not accept returns or exchanges for products purchased through the website, except where a damaged-product claim qualifies under our Refund Policy.

Customers should carefully review the product details, images, specifications and other information before placing an order.

If a product arrives damaged, the customer must follow the requirements stated in our Refund Policy, including providing the required evidence within the specified timeframe.

Please refer to our Refund Policy for complete details regarding damaged products, replacement eligibility and the claim process.

8. Gift Hampers and Product Variations

For gift hampers and curated products, certain colours, designs or individual accessories may vary depending on availability, where this is mentioned in the relevant product description.

We will make reasonable efforts to maintain the overall theme, value and intended presentation of the product.

9. Custom Gift Hampers

Jugnu Store may offer customised gift hamper options for selected occasions.

Customers requesting a custom hamper are responsible for providing accurate requirements, recipient details and other information necessary to prepare the order.

Custom hamper orders may be subject to specific pricing, availability and fulfilment conditions communicated before confirmation.

10. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Name
  • Mobile number
  • Email address
  • Shipping address
  • Payment information where applicable

Providing incorrect information may result in delays, failed delivery or other issues with order fulfilment.

11. Website Use

You agree to use the Jugnu Store website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with the security or operation of the website.
  • Submit false or misleading information.
  • Copy, reproduce or misuse website content without permission.
  • Use automated methods to interfere with or excessively access the website.
  • Attempt to introduce malicious software or harmful code.

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

12. Intellectual Property

All content on the Jugnu Store website, including logos, branding, product descriptions, photographs, graphics, text, designs and other materials, is owned by or licensed to Jugnu Store unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment providers, shipping partners, analytics platforms, advertising platforms and other service providers.

These third-party services may have their own terms and privacy policies.

Jugnu Store is not responsible for the independent policies or services of third-party providers.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Jugnu Store will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier partners, technical interruptions, internet connectivity issues or other third-party services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

Jugnu Store may update or modify these Terms of Service from time to time.

Any updated version will be published on this page with the revised date.

Your continued use of the website after changes are published means that you acknowledge the updated Terms of Service.

17. Privacy

Your use of our website and the information you provide to us is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect customer information.

18. Contact Us

If you have questions regarding these Terms of Service, your order or our products, you can contact us:

Jugnu Store

Email: contactus@jugnustore.in

You can also contact us through the Contact Us page on our website.

19. Agreement

By using the Jugnu Store website or placing an order, you confirm that you have read, understood and agreed to these Terms of Service.